Service F.A.Q.

Watch this short video for step-by-step guided instructions.

Watch this short video for step-by-step guided instructions.

If your door will not close, try to hold the wall button in to override the system.  If you are able to do this, then you have a problem with the electric eyes.  Most of the times, they are either knocked out of alignment or something is blocking the sensor.  You can find out how to check these by clicking the button below.

CALL A PROFESSIONAL!  

If your door will not open, check to see if there is a separation in one of the torsion springs.  If there is, DO NOT attempt to repair, open or move the door yourself.  The springs are under high amount of tension and can cause serious personal injury.